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  1. Get help
  2. Other sources of help

Other sources of help

People involved in all of DCP’s projects are often approached by people needing help or advice.  We don’t have the answers for everyone’s questions, but we may be able to point someone in the right direction to find help with their particular situation.  This is often called signposting.  Knowing the right organisation to signpost people to can be tricky, on this page you will find some useful suggestions.

Advice in County Durham

Advice in County Durham gives information about the main organisations in County Durham providing advice and services, their website pulls together lots of different sources of advice and lists them by theme. One of these agencies will be able to help in most situations.


Turn2Us

Turn2Us is a charity that helps people in financial need to access welfare benefits, charitable grants and other financial help.  Their website is free and easy to use and contains useful resources and tools, such as a Benefits Calculator and Grants search.


EntitledTo

EntitledTo is another useful website for benefits information. It has its own, easy to use, benefits calculator and you can even complete better off calculations to see how your income would change in work.  


Community Money Advice County Durham 

CMA County Durham is a face to face service offering free confidential help for anyone struggling with debt or managing their money. They are part of the Community Money Advice network, offering advice on debt, budgeting and benefits. They will even help fill in forms.


Citizens Advice County Durham

County Durham Citizens Advice provide free, impartial, independent advice for people who live or work in County Durham. Their website gives information about how to contact them for advice near you or you can contact their telephone AdviceLine on 0300 330 9027, Monday to Friday 10am to 4pm.

Citizens Advice also have an online AdviceGuide which brings together help and information on a range of topics to help you solve your problems. Their website contains easy to understand information and advice about benefits, work, debt and money, consumer issues, relationships, housing, law and rights, discrimination, tax, healthcare and education.


Durham County Council

Durham County Council provides a range of services for the people of County Durham including advice on Benefits, help for homeless people, carers, children and young people, older people, people with physical and learning disabilities, people with mental health problems and victims of domestic violence. Links to all of their services can be found on their website.


 AgeUK

AgeUK aims to help people to make the most of later life. They do this by inspiring, supporting and enabling in a number of ways.  Services offered in County Durham include: Health Promotion, Housing Advice, Lunch Club and other social activities, Information & Advice, learning opportunities and Therapeutic Services.


Mind

Mind is there to make sure no one has to face mental health difficulties alone. Mind Infoline provides information on a range of topics including: types of mental health problem, where to get help, medication and alternative treatments, advocacy.  They will look for details of help and support in your own area. The Infoline is open 9am to 6pm, Monday to Friday and can be contacted by phone on 0300 123 3393, text 86463 or email [email protected].

Published: 29th May, 2019

Updated: 20th February, 2020

Author:

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Latest

  • Message from Glenn Jones Chairman of DCP board of Trustees

  • Sunderland Foodbank

    Sunderland Foodbank

    We don’t think anyone in our community should have to face going hungry. That’s why we provide three days’ nutritionally balanced emergency food and support to local people who are referred to us in crisis. We are part of a nationwide network of foodbanks, supported by The Trussell Trust, working to combat poverty and hunger across the UK.

  • County Durham foodbank Donations

    County Durham foodbank Donations

    We don’t think anyone in our community should have to face going hungry. That’s why we provide three days’ nutritionally balanced emergency food and support to local people who are referred to us in crisis. We are part of a nationwide network of foodbanks, supported by The Trussell Trust, working to combat poverty and hunger across the UK.

  • Foodbank

    Foodbank

    County Durham and Sunderland Foodbanks are here to help anyone who is facing hunger because of crisis – for the parents skipping meals so their children can eat, for the tenant forced to go hungry just so they can pay the rent, for the elderly person making the stark choice between heating and eating.

Most read

  • Foodbank

    Foodbank

    County Durham and Sunderland Foodbanks are here to help anyone who is facing hunger because of crisis – for the parents skipping meals so their children can eat, for the tenant forced to go hungry just so they can pay the rent, for the elderly person making the stark choice between heating and eating.

  • Community Money Advice County Durham

    Community Money Advice County Durham

    Many people experience problems with their finances at times, for many reasons, Getting help is the most important thing. Community Money Advice County Durham offer a free, confidential, service for anyone with financial issues, debt or managing their money. We will not judge you in any way. We know that you may not have the time or energy to tackle these problems alone and we help you to sort things out in the best way for you. There is a solution and we can help you find it.

  • DCP Community Shop

    DCP Community Shop

    The DCP Community Shop aims to be just that: a community and a shop. It is an established charity shop in Framwellgate Moor, selling clothing, books, toys and all manner of other household items. Profits from the shop are predominantly used to fund the work of County Durham foodbank.

  • Staff

    We have a committed team of staff at DCP, all of whom work hard to ensure the objectives and ethos of support are provided to those in need.

  • Fuel Bank

    Fuel Bank

    In April 2015, npower launched ‘Fuel Bank’, its initiative to help foodbank users with pre-payment meters. The first of its kind, the project aimed to help those being forced to choose between ‘heating and eating’ by offering them vouchers for gas or electricity. The Fuel Foundation now operate the fuelbank with the support of Durham Christian Partnership in the County Durham area

  • Find Us

    Our office is based in Chester le Street. This is where our head office operations are carried out. No services are available from this office. If you would like further information about Durham Christian Partnership or help finding appropriate support, please contact us.

  • What we do

    What we do

    DCP delivers a variety of projects with the aim of making a positive difference to the lives of people living, working and visiting County Durham.

  • County Durham foodbank Donations

    County Durham foodbank Donations

    We don’t think anyone in our community should have to face going hungry. That’s why we provide three days’ nutritionally balanced emergency food and support to local people who are referred to us in crisis. We are part of a nationwide network of foodbanks, supported by The Trussell Trust, working to combat poverty and hunger across the UK.

  • Volunteering roles

    Volunteering roles

    Could you provide a friendly face to members of the public visiting our community shop? Give practical support to those using pubs and clubs on a Friday and Saturday night with StreetLights? Or welcome people to the foodbank or help sort and pack food into emergency food boxes? If the answer is yes, then we would love to hear from you! Volunteering is a worthwhile and rewarding experience. Here you will find current volunteer opportunities within DCP.

  • Pad-B

    Pad-B

    Working in connection with Durham Christian Partnership, Pad-B is a life-changing programme to help people who are looking for any form of support. We offer a compassionate personal approach to recovery from mental health issues and addiction. “Pad-B” means to “press a different button”, to do things differently in order to experience life to its fullest. The Pad B programme is set out to help people build confidence, change thought patterns and get involved in fun activities and the local comm

DCP Donation

DCP Donation

Durham Christian Partnership supports Christian communities in County Durham to work with each other and with other organisations. We support a variety of projects (link to projects) all of which respond to identified needs. These projects all aim to make a positive difference in the lives of people living in County Durham and Sunderland. We want to help everyone live a full and successful life – your donation can help us provide essential support to improve lives and help communities thrive. Read more

Donate Fundraise

Published: 9th April, 2018

Updated: 19th October, 2020

Author:

Location: MILE House, Bridge End, Chester-le-Street, DH3 3RA

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Drum Industrial Estate
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County Durham
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Charity Number: 1077549
Company Number: 3719856

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Registered as Charity number 1077549