People involved in all of DCP’s projects are often approached by people needing help or advice.  We don’t have the answers for everyone’s questions, but we may be able to point someone in the right direction to find help with their particular situation.  This is often called signposting.  Knowing the right organisation to signpost people to can be tricky, on this page you will find some useful suggestions.

Advice in County Durham

Advice in County Durham gives information about the main organisations in County Durham providing advice and services, their website pulls together lots of different sources of advice and lists them by theme. One of these agencies will be able to help in most situations.


Turn2Us is a charity that helps people in financial need to access welfare benefits, charitable grants and other financial help.  Their website is free and easy to use and contains useful resources and tools, such as a Benefits Calculator and Grants search.


EntitledTo is another useful website for benefits information. It has its own, easy to use, benefits calculator and you can even complete better off calculations to see how your income would change in work.  

Community Money Advice County Durham 

CMA County Durham is a face to face service offering free confidential help for anyone struggling with debt or managing their money. They are part of the Community Money Advice network, offering advice on debt, budgeting and benefits. They will even help fill in forms.

Citizens Advice County Durham

County Durham Citizens Advice provide free, impartial, independent advice for people who live or work in County Durham. Their website gives information about how to contact them for advice near you or you can contact their telephone AdviceLine on 0300 330 9027, Monday to Friday 10am to 4pm.

Citizens Advice also have an online AdviceGuide which brings together help and information on a range of topics to help you solve your problems. Their website contains easy to understand information and advice about benefits, work, debt and money, consumer issues, relationships, housing, law and rights, discrimination, tax, healthcare and education.

Durham County Council

Durham County Council provides a range of services for the people of County Durham including advice on Benefits, help for homeless people, carers, children and young people, older people, people with physical and learning disabilities, people with mental health problems and victims of domestic violence. Links to all of their services can be found on their website.


AgeUK aims to help people to make the most of later life. They do this by inspiring, supporting and enabling in a number of ways.  Services offered in County Durham include: Health Promotion, Housing Advice, Lunch Club and other social activities, Information & Advice, learning opportunities and Therapeutic Services.


Mind is there to make sure no one has to face mental health difficulties alone. Mind Infoline provides information on a range of topics including: types of mental health problem, where to get help, medication and alternative treatments, advocacy.  They will look for details of help and support in your own area. The Infoline is open 9am to 6pm, Monday to Friday and can be contacted by phone on 0300 123 3393, text 86463 or email [email protected].